Help and support

Contact Charlotte Marshall at The Farrier’s Diary, UK, at thefarriersdiary@gmail.com. Keep passwords and sign-in email links private.

Getting started

Create your account and confirm your email. Create a business, check your working hours and services, then share that business’s customer booking link. Each business has its own private records.

Customers use the booking page without an administrator account. Farriers sign in to manage their business and approve requests.

Booking availability

Suggestions allow time for the selected services, horse count and buffers. Pending requests and confirmed appointments reserve time. When a day has no suitable space, the system looks for another available day. Review each request before confirming it.

Signing in

Use the password-reset option on the business sign-in page. Check your spam folder and use the newest complete email link. If you need help, tell support what happened without forwarding your password or private email link.

Your subscription

Your first calendar month starts when you create a business. The price after that is £19.99 per month per business. Payment setup takes place through Stripe Checkout. Creating an account does not authorise a card payment.

The business owner can manage payment details and cancellation through the billing portal. When access expires, existing records remain available to read; changes and new booking intake pause.

Daily use

Review route estimates and suggested times before travelling. Contact customers yourself to confirm arrangements; a diary entry does not send a message to them.

See the subscription terms for billing and cancellation details. For export, closure or deletion, contact support from your account email; we verify ownership first.